This privacy policy is for this website https://www.skylarksforestschool.co.uk and served by Skylarks Forest School and governs the privacy of its users who choose to use it.

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The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

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Skylarks Forest School is a small business partnership in the UK, HMRC Reference 20164 68848 and registered business address 11 Pickwick Road, Poynton Stockport, SK12 1LD.

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HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website, for example, when you contact us about our services or to ask a question, or contact us through social media. We also obtain personal information when you fill out a consent and medical form for your first session. 

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WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, medical information, emergency contact numbers and IP address.

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HOW IS YOUR INFORMATION USED?

We may use your personal information to:

• receive/reply to an enquiry that you have made;

• to ensure that we aware of any allergies during our sessions and how to contact you in the event of an emergency;

• seek your views or comments on the services we provide;

• notify you of changes to our sessions;

• send you information about our sessions which you have requested. We will not contact you for marketing purposes unless you have given your prior consent. 

• We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or until such time as you request that we delete your information.

 

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or forward your information to third parties. We will not share your information with third parties for marketing purposes. 

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SECURITY PRECAUTIONS

When you give us personal information, we take steps to ensure that it’s treated securely. The personal information which you provide on the consent and medical form is held in a private folder accessed only by the two Forest School Leaders  for the safety of you and your child/children on site. This information is never shared with a third party. We retain the forms of regular customers in the folder for future sessions. Forms from customers on one off visits are shredded.

Non-sensitive details (eg name, email address) are transmitted over the Internet, and although this website and any other systems we use for data capture use SSL protection, we cannot guarantee that the data will be 100% secure when it is transmitted. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through enquiry forms or email enquiries, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

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HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

If you change email address, or any of the other information we hold is inaccurate or out of date, you can email us to request that we update it, or you can use the contact form on the website.

You have the right to ask for a copy of the information that we hold about you. You also have the right to request that we delete the information that we hold about you.

To make such a request, you can use the contact form or email us.

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COOKIES

This website uses cookies to generate user statistics such as which pages on our website were the most popular, how many visits we received from a certain country, or other stats that help us better understand our audience. This website is built on the Wix platform. Wix may use cookies which are necessary for the proper operation of their system and to track the usage of this website in order to help us understand how the site is being used – and ultimately provide an improved user experience. Click here to learn more about which cookies are placed on our site visitors' browsers by Wix. You can also read the Wix privacy policy here.

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EXTERNAL WEBSITE LINKS

Although this website strives to only include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

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SOCIAL MEDIA PLATFORMS

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

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SHORTENED LINKS IN SOCIAL MEDIA

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses]. 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

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REVIEW OF THIS POLICY

We keep this Policy under regular review. This policy was last updated in May 2018.